Refunds are applicable only for services or packages purchased directly from Inforag Technology. This includes web development, mobile app solutions, digital marketing campaigns, AI/ML solutions, and other IT services offered by the company. Any purchases made through third-party resellers or unauthorized vendors are not eligible for refund. This ensures that all refund requests are traceable, verifiable, and aligned with our service delivery records. Clients are encouraged to confirm the authenticity of their purchase to avoid any misunderstandings. Our policy is designed to provide transparency and trust between Inforag Technology and its clients.
Refund requests must be submitted within seven calendar days from the date of purchase. Requests submitted after this timeframe will not be entertained. This policy ensures prompt communication, quick resolution, and prevents delays in service management. For ongoing projects, this timeframe starts from the date of initial invoice or service agreement. Timely refund requests allow our support team to verify eligibility efficiently, assess the scope of work delivered, and process the refund in a systematic manner. Clients are advised to submit requests promptly to avoid rejection.
Requests submitted after the allowed timeframe are not eligible for refunds. This ensures that service operations, resources, and project timelines remain consistent without disruption. Late requests create operational challenges, as the work might have already progressed or been completed. This clause safeguards both Inforag Technology and the client from confusion or disputes. Clients are encouraged to read and understand the refund policy before making purchases. In case of exceptional circumstances, such as technical errors or unforeseen delays, the company may review the request on a case-by-case basis, ensuring fairness while maintaining operational integrity.
Refunds do not apply to services that have already been initiated or partially delivered. Once work has commenced, such as development tasks, marketing campaigns, or AI model training, resources have been allocated, and a significant portion of work may have been completed. Issuing a refund at this stage would create operational and financial challenges. This clause encourages clients to review service terms and timelines prior to purchase. Clients should communicate any concerns promptly to ensure mutual understanding and proper documentation before work begins.
Partial completion of services may result in a prorated refund. In scenarios where only a portion of the project has been delivered, Inforag Technology evaluates the work completed and calculates the refund amount accordingly. This ensures fairness to both parties, acknowledging the effort and resources already invested. For instance, if a web development project is 50% completed and canceled, the refund will account for the remaining unfinished portion. This mechanism is transparent, professionally documented, and aligned with industry-standard practices, protecting both client interests and company operations.
Any transaction or processing fees may be deducted from the refund amount. Payment gateway charges, bank fees, or currency conversion costs incurred during the original transaction are non-recoverable. Deducting these fees ensures that the refund reflects only the actual service amount paid. Clients are informed of this condition before purchase, maintaining transparency. This policy also prevents financial loss to Inforag Technology due to unavoidable third-party charges. Clear communication of these terms ensures trust and professionalism in all client interactions.
Refunds for third-party tools, platforms, or services are not available. This includes domain registrations, hosting services, ad spends, or any subscriptions purchased on behalf of the client. These services are billed directly or indirectly from third-party providers, and Inforag Technology cannot control their terms, pricing, or delivery. Clients are advised to understand the terms and conditions of these third-party services before approval. Our team will provide guidance on third-party costs, but such charges are always non-refundable due to provider policies.
Digital assets or files delivered to the client are non-refundable once provided. This includes website source code, design files, marketing creatives, SEO deliverables, AI models, and reports. Providing these files constitutes partial or full delivery of services, and refunding at this stage is not feasible. This protects both the client’s access to work and the company’s intellectual property rights. Clients should review samples, project scope, and deliverables before final acceptance. Any concerns or clarifications must be addressed prior to delivery to ensure mutual understanding.
Clients must submit a formal refund request through the official support channel (support@inforag.com) with purchase details, order ID, and reason for refund. This ensures proper documentation and traceability. Requests submitted via other channels may not be processed. Structured requests allow our team to assess eligibility, verify payment, and coordinate with finance and operations teams efficiently. Clear communication through official channels ensures prompt response and reduces misunderstandings, providing a professional and organized refund process for all parties.
Refund approval will be communicated within 5–7 business days after receiving the request. The support team will evaluate the request based on eligibility criteria, service status, and applicable deductions. This timeline ensures clients receive prompt updates while giving the team adequate time for verification. Notifications will include refund amount, processing method, and expected timelines. Keeping clients informed maintains trust, transparency, and professionalism. Any queries regarding the process can be addressed through the support team to ensure clarity and smooth processing.
Approved refunds will be processed to the original payment method used during purchase. This ensures simplicity, traceability, and financial compliance. Clients using bank transfers, UPI, credit/debit cards, or digital wallets will receive refunds in the same mode, minimizing complications. This policy protects both the client and the company from potential disputes regarding alternative payment methods. Clients are encouraged to maintain the original payment account for a seamless refund process.
Refunds may take 7–14 business days to reflect in the client’s account depending on bank or payment gateway processing timelines. This ensures proper reconciliation with financial systems. Clients are advised to monitor their accounts and report any delays promptly. This timeline aligns with standard banking procedures and sets clear expectations for both parties.
Inforag Technology reserves the right to verify refund eligibility before processing. This includes checking purchase records, service status, and compliance with policy terms. Verification ensures fairness and prevents misuse of the refund process. Clients should provide accurate documentation and cooperate with the verification process.
Refunds will not be granted for custom development work, personalized campaigns, or services already delivered. This includes tailored website features, AI models, or marketing strategies designed specifically for the client. Customization involves significant time, effort, and resources, making refunds impractical. Clients should review proposals thoroughly before approval.
No refund will be issued for services partially consumed without prior notification. This includes marketing campaigns already launched or development work already implemented. Partial usage indicates resource allocation and delivery, reducing eligibility for refund. Clients must communicate cancellation requests before work starts.
Clients must provide valid proof of payment to initiate a refund. This ensures authenticity and proper tracking of transactions. Proof may include invoice, transaction ID, or bank statement. Without verification, refund requests may be denied.
Scholarship programs or promotional discounts, once approved, are non-refundable. This ensures proper allocation of financial resources and maintains fairness to other clients. Clients are advised to review scholarship terms before acceptance.
Refunds are subject to the agreed terms of engagement for each service. This includes project timelines, milestones, and scope. Adherence to these terms ensures clarity and reduces disputes.
Refunds for digital marketing campaigns cannot cover ad spends already utilized. Since ad platforms charge based on impressions, clicks, or conversions, the funds are non-recoverable. Clients are informed of this condition beforehand to maintain transparency.
Inforag Technology reserves the right to amend this refund policy at any time. Updates will be communicated on the official website and through client channels. Continued engagement after amendments implies acceptance.
By engaging Inforag Technology’s services, clients explicitly agree to all terms outlined in this document. Acceptance ensures mutual understanding of project scope, deliverables, payment terms, and service obligations. This agreement establishes the foundation of trust and transparency between the client and Inforag Technology, reducing potential disputes. Clients are encouraged to review all sections carefully before signing contracts or confirming projects. Engaging services implies consent to all policies, including confidentiality, intellectual property, liability, and refund procedures, fostering professional and compliant interactions.
Inforag Technology provides a wide range of services, including web and app development, digital marketing, AI/ML solutions, DevOps, UI/UX design, and technology consulting. All services are delivered in accordance with agreed scope documents, proposals, or contracts. Clients acknowledge that certain services may evolve depending on project requirements, technology constraints, or client inputs. The company maintains the right to modify service approaches to optimize delivery, efficiency, and results while adhering to industry standards.
Inforag Technology reserves the right to modify services, project timelines, or pricing structures at any time. Any changes are communicated to clients promptly. Modifications may arise due to updates in technology, vendor costs, or client-specific requirements. Clients are responsible for reviewing modifications and providing approval for adjustments. This ensures that services remain relevant, cost-effective, and aligned with market standards.
All services provided by Inforag Technology are subject to applicable Indian laws and regulations. Clients agree to utilize services in a lawful manner and comply with local and international regulations. Illegal activities, including copyright infringement, spamming, or unauthorized access, are strictly prohibited. Inforag Technology reserves the right to suspend or terminate services in case of violations. Compliance ensures ethical service delivery and protects both the company and clients from legal consequences.
Clients are responsible for providing accurate, complete, and up-to-date information necessary for service delivery. This includes project specifications, content, login credentials, and business details. Incorrect or incomplete information may result in delays, errors, or ineffective service outcomes. Inforag Technology may request clarifications or updates to ensure smooth execution. Accurate communication is essential for achieving desired results, meeting deadlines, and maintaining professional standards.
Any misrepresentation of information by clients, including falsified credentials, company details, or project requirements, may result in suspension or termination of services. Inforag Technology maintains a zero-tolerance policy for dishonesty to protect project integrity, resource allocation, and the interests of all clients. Misrepresentation can affect deliverables and legal responsibilities, and may result in denial of refunds or future services.
All intellectual property (IP) created by Inforag Technology, including code, designs, campaigns, and proprietary tools, remains the property of the company until full payment is received. Ownership rights are transferred only upon complete settlement. Clients may use deliverables for intended purposes but cannot resell, distribute, or claim ownership of proprietary materials. This protects both the company’s assets and ensures clear legal ownership.
Upon full payment, clients receive usage rights for the deliverables as agreed in the contract. Usage is limited to the intended scope, including business websites, apps, or marketing campaigns. Redistribution, reselling, or third-party sharing without written consent is prohibited. This ensures ethical usage and safeguards intellectual property.
Certain services may involve third-party tools, platforms, or integrations. Clients must comply with third-party policies and licenses. Inforag Technology acts as a facilitator but is not responsible for third-party limitations, errors, or service interruptions. Clients are encouraged to review vendor terms to understand responsibilities and limitations.
Inforag Technology ensures continuous communication with clients through emails, calls, or project management tools. Clients are expected to respond promptly to queries, approvals, or feedback to avoid delays. Effective communication ensures project timelines are met and deliverables align with expectations.
Inforag Technology may update terms and conditions periodically. Clients are notified via official channels. Continued engagement with services implies acceptance of updated terms, ensuring compliance and maintaining professional standards.
All services are provided on a best-effort basis, adhering to industry practices, agreed scope, and timelines. While Inforag Technology ensures quality, certain outcomes (like SEO rankings or exact campaign ROI) may vary due to external factors. This clause sets realistic expectations and promotes transparency.
Inforag Technology reserves the right to suspend services in case of policy violations, delayed payments, miscommunication, or breach of terms. Suspension protects project integrity, resource allocation, and other clients’ interests. Services may resume upon resolution of issues.
Deliverables may be affected by external factors such as server downtime, internet issues, third-party API changes, or algorithm updates. Inforag Technology is not liable for delays or results impacted by such factors. Clients are encouraged to maintain realistic expectations and collaborate proactively.
All services and agreements are governed by Indian law. Any disputes will be resolved according to applicable legislation and jurisdiction. Clients agree to comply with legal obligations and understand that arbitration or court processes may apply in case of conflicts.
Clients are responsible for maintaining confidentiality of login credentials, passwords, and accounts provided by Inforag Technology. Unauthorized sharing may lead to security breaches, service suspension, or misuse of services. Secure handling of credentials ensures smooth operation and protection of sensitive information.
All activity under client accounts is the client’s responsibility. This includes web hosting, ad campaigns, or software access. Any unauthorized actions may result in termination of services. Clients should monitor accounts regularly to ensure proper use.
Clients must not use services for illegal, unethical, or prohibited purposes. Misuse includes hacking, spamming, copyright violation, or spreading malicious content. Violations may result in immediate suspension, legal actions, and termination of agreements.
Clients must report security incidents, unauthorized access, or breaches immediately to Inforag support. Timely reporting allows the company to take corrective measures and mitigate potential risks, protecting both client and company assets.
Clients are responsible for adhering to local, national, and international data protection and privacy regulations. Inforag Technology provides guidance, but ultimate compliance lies with the client.
Clients must provide necessary content, creative inputs, and approvals promptly to ensure timely service delivery. Delays in submission may affect project timelines, quality, and campaign performance.
Clients are expected to respond to queries, feedback requests, or progress updates promptly. Effective communication fosters successful project execution and minimizes misunderstandings.
Clients should maintain regular backups of their data. While Inforag Technology implements best practices, ultimate responsibility for data integrity lies with the client.
Clients must respect intellectual property rights of Inforag Technology and third parties. Unauthorized copying, distribution, or usage is prohibited.
Successful delivery relies on client collaboration. Clients are expected to provide access, approvals, and feedback for efficient service execution.
All fees for services provided by Inforag Technology are clearly outlined in proposals, invoices, or contracts. Clients agree to pay the specified amount in the agreed currency (INR or other), covering all deliverables, project milestones, and associated costs. This ensures transparency in pricing and avoids disputes. Any additional services outside the agreed scope will require separate approval and charges. Clear understanding of fee structure helps maintain a professional relationship and ensures timely resource allocation for successful project execution.
Payments must be made according to the agreed schedule prior to the commencement of services unless otherwise specified in the contract. Delayed payments may result in service suspension or project delays. Structured payment schedules ensure resource allocation, project planning, and timely delivery. Clients are encouraged to follow payment timelines strictly to avoid interruptions and maintain smooth collaboration. Compliance with the schedule reflects professionalism and supports mutual accountability in service delivery.
Late payments may incur penalties, suspension of services, or delayed project milestones. Inforag Technology reserves the right to pause or halt work until payment is received. This ensures financial stability and protects resource allocation for ongoing projects. Clients are encouraged to communicate any payment delays proactively to avoid service disruptions and maintain trust. Timely payments are critical to sustaining workflow efficiency and meeting project deadlines.
Multiple payment options, including UPI, bank transfers, credit/debit cards, and online wallets, are accepted for client convenience. Clients must ensure that payments are made through authorized channels to avoid delays. Proper selection of payment methods ensures timely verification and processing, maintaining transparency and reducing administrative issues. Clients are encouraged to retain transaction proofs for record-keeping and dispute resolution.
All service fees are non-transferable to other projects, clients, or services unless explicitly agreed in writing. This ensures clarity and accountability regarding financial transactions. Clients should review invoices carefully to avoid confusion and confirm acceptance of service scope before payment. Non-transferable policies maintain professional financial management and prevent potential disputes.
All applicable taxes, including GST or other statutory charges, are additional to the service fees. Clients are responsible for payment of taxes as required by law. Transparent tax communication ensures legal compliance and avoids discrepancies in invoicing. Proper tax handling reflects professional practice and builds trust between Inforag Technology and its clients.
Inforag Technology is not responsible for delays in payments due to banking processes, transaction failures, or third-party payment gateways. Clients are encouraged to initiate payments well in advance to account for processing times. Awareness of potential delays ensures proper planning and prevents service disruptions. Timely communication in case of delays is appreciated to maintain project schedules.
Refunds, if approved, will be processed via the original payment method to maintain traceability and compliance. Alternative refund requests must be approved in writing. This ensures proper reconciliation and accountability for both the company and the client. Clients are advised to provide accurate account details to avoid errors.
Discounts, coupons, or promotional offers are non-transferable and cannot be combined with other offers unless explicitly stated. Clients are encouraged to read the terms of any promotion prior to acceptance. Transparency regarding promotional usage prevents misunderstandings and maintains professional engagement.
In case of disputes related to payment amounts, processing errors, or invoices, clients should immediately contact Inforag Technology support. Proper documentation, such as invoices and proof of payment, is required for resolution. This ensures systematic handling of financial discrepancies, maintaining trust and accountability between parties.
Services may be delivered online, offline, or via hybrid methods, depending on client requirements and project scope. Delivery methods are outlined in the contract to ensure clarity. This flexibility ensures that clients receive solutions suitable for their business context and operational environment. Clear understanding of delivery methods fosters smoother execution and client satisfaction.
Project timelines provided by Inforag Technology are estimates based on scope and resources. Unforeseen delays due to client inputs, external dependencies, or technology constraints may occur. Clients are advised to plan accordingly and maintain realistic expectations. Communication of any delays is done proactively to maintain transparency and trust.
Inforag Technology will communicate any expected delays promptly. Clients are encouraged to respond to such notifications to adjust plans or provide additional input. Timely communication ensures effective project management and helps prevent misunderstandings.
For online services, clients must maintain stable internet connectivity to access sessions, files, and collaborative platforms. Technical issues due to poor connectivity are not the responsibility of Inforag Technology. Clients are encouraged to verify technical readiness to ensure seamless service delivery.
All deliverables are intended for client use only and must not be distributed or reused without consent. This protects intellectual property and ensures professional use. Clients should acknowledge usage limitations before accepting deliverables.
Clients may not share or disclose deliverables to third parties unless agreed in writing. Confidentiality ensures project integrity and prevents misuse of proprietary materials.
Certificates of completion, training, or achievement are issued only after full delivery and adherence to contract terms. Clients must meet all requirements to be eligible. Certificates validate professional standards and reflect accurate completion status.
Clients or students participating in training, workshops, or sessions are expected to maintain adequate attendance. Non-compliance may affect eligibility for certifications or completion acknowledgment.
Inforag Technology reserves the right to reschedule sessions in exceptional circumstances, ensuring quality delivery. Clients are informed in advance to minimize disruption.
Final deliverables are deemed accepted once clients provide written acknowledgment or fail to raise issues within the agreed timeframe. Acceptance confirms fulfillment of scope and readiness for operational use.
Digital marketing results may vary due to external factors such as platform algorithms, market conditions, or audience behavior. Inforag Technology provides strategies on a best-effort basis, but cannot guarantee specific metrics.
Any ad spend for PPC, social media campaigns, or sponsored content is non-refundable once utilized. Clients are advised to budget campaigns carefully and understand expenditure terms.
Clients must provide content, creative assets, and approvals promptly for campaign execution. Delays may impact performance or scheduled launches.
Campaign performance reports, analytics, and insights are provided as per the agreed scope. Clients should review and provide feedback in a timely manner to optimize results.
Inforag Technology reserves the right to pause campaigns in case of non-payment, policy violations, or client instructions. This ensures budget protection and operational control.
All marketing content requires client approval before publishing. Feedback should be timely to avoid project delays.
SEO performance depends on search engine algorithms, market competition, and external factors. Inforag Technology cannot control these factors but provides recommendations and best practices.
Clients are responsible for adhering to third-party platform rules, terms, and policies. Inforag provides guidance but ultimate compliance rests with the client.
Scope changes, campaign extensions, or additional services require separate agreements. Clients must approve any adjustments to ensure clarity in deliverables and cost.
While strategies are evidence-based and professional, specific outcomes such as traffic, conversions, or revenue cannot be guaranteed due to external variables.
All intellectual property created by Inforag Technology, including software, code, designs, marketing materials, AI models, and documentation, remains the exclusive property of the company until full payment is received. Clients obtain usage rights only upon complete settlement, as per contract terms. This protects both the company’s proprietary assets and ensures clarity regarding legal ownership. Unauthorized usage, redistribution, or modification without written consent is strictly prohibited. Clear IP policies maintain professional standards, prevent disputes, and protect innovations, ensuring both parties understand their rights and responsibilities regarding deliverables.
Upon full payment, clients are granted a limited, non-transferable license to use delivered work for their business purposes. Any resale, sublicensing, or unauthorized sharing is prohibited. Licensing agreements ensure legal protection of company assets while enabling clients to utilize solutions effectively. Terms are defined in the contract to maintain transparency. Clients are encouraged to review licensing terms carefully to avoid accidental violations, fostering a professional and secure business relationship.
Both Inforag Technology and clients agree to maintain confidentiality regarding sensitive information exchanged during project execution. This includes business strategies, proprietary processes, access credentials, and financial details. Confidentiality safeguards intellectual property, client data, and competitive advantages. Breaches may result in legal action or termination of services. Structured confidentiality practices ensure trust, professionalism, and security in all business dealings, reinforcing the long-term client relationship.
Inforag Technology complies with applicable data protection regulations. Client data, project information, and personal details are handled securely, stored responsibly, and used solely for service delivery purposes. Clients are expected to provide accurate information and follow recommended security practices. Adherence to data protection policies prevents breaches, legal complications, and maintains client trust, creating a secure and compliant digital environment.
Clients are prohibited from sharing sensitive project information, strategies, or proprietary methods with third parties without prior written consent. Unauthorized disclosure can compromise competitive advantage, legal compliance, and intellectual property. Inforag Technology reserves the right to take appropriate legal or contractual actions in case of violations. Proper communication and mutual respect for confidentiality maintain professional integrity and business trust.
Inforag Technology is not liable for indirect, incidental, or consequential damages arising from service use. This includes loss of revenue, data, or business opportunities. Liability is limited to the total fees paid for services rendered. This clause protects the company while setting realistic expectations for clients, ensuring transparency and professional accountability.
Services are provided on a best-effort basis in accordance with industry standards. Inforag Technology does not guarantee specific outcomes, including ROI, traffic, rankings, or revenue. Clients acknowledge that external factors such as market conditions, platform algorithms, and user behavior may affect results. Clear communication of this disclaimer ensures realistic client expectations and avoids potential disputes.
Inforag Technology is not responsible for delays, non-performance, or failures caused by events beyond its control, including natural disasters, internet outages, or third-party platform issues. Force majeure events may affect project timelines, deliverables, or service continuity. Clients are advised to plan for contingencies, and any delays will be communicated promptly.
Clients agree to indemnify and hold Inforag Technology harmless from claims, damages, or liabilities arising from misuse of services, third-party violations, or inaccurate information provided by the client. Indemnification ensures accountability and protects the company from undue legal or financial consequences due to client actions.
Inforag Technology is not liable for errors, inaccuracies, or damages arising from third-party content, APIs, or tools used during project execution. Clients acknowledge that reliance on third-party resources carries inherent risks. The company ensures best-effort integration and recommendations but cannot control external platforms.
Temporary suspension of services due to non-payment, policy violations, or security issues does not entitle clients to damages or refunds beyond the standard policy. This protects operational integrity and ensures fair treatment of all clients.
Inforag Technology strives to provide accurate information, recommendations, and insights. However, clients acknowledge that due to dynamic digital environments, minor discrepancies may occur. Clients should verify critical information independently. Accuracy clauses ensure transparency and professional responsibility.
Inforag Technology implements industry-standard security measures for all IT, digital marketing, and AI/ML services. Clients are encouraged to follow recommended security practices to maintain system integrity. Liability is limited for breaches arising from client negligence or external attacks beyond company control.
Integrations with third-party systems, tools, or APIs may introduce unforeseen risks or failures. Inforag Technology is not liable for issues arising from such integrations. Clients are informed of potential risks and are advised to maintain backups.
Inforag Technology is not responsible for consequential or indirect losses, including lost profits, business interruptions, or reputational damage. Liability is limited to the service fees paid, ensuring proportional responsibility.
Recommendations provided for IT, digital marketing, or strategy are based on industry best practices. Clients acknowledge that final decisions are their responsibility. Inforag Technology is not liable for outcomes resulting from client implementation decisions.
Inforag Technology may terminate services for policy violations, non-payment, or breach of contract. Termination does not affect accrued rights, pending payments, or confidentiality obligations. Clients are advised to adhere strictly to terms to maintain continuity of services.
Any disputes arising from services will be resolved through mutual discussion, mediation, or legal arbitration as per Indian law. Clients are encouraged to provide documented evidence and cooperate for resolution. Structured dispute resolution ensures professionalism and timely conflict management.
Inforag Technology reserves the right to modify terms, policies, or agreements at any time. Updates are communicated through official channels, and continued engagement implies acceptance. Clients should review terms periodically for compliance.
Clients are responsible for complying with applicable laws, industry regulations, and platform policies while using services. Inforag Technology provides guidance but is not liable for client non-compliance. This maintains ethical business practices and reduces legal risk.
Clients must submit claims regarding service delivery, refunds, or disputes within specified timeframes. Late claims may not be entertained. This ensures fairness and operational efficiency in handling client requests.
If any provision of this agreement is found invalid or unenforceable, remaining terms continue to apply. This preserves the integrity and enforceability of the agreement while protecting both parties’ rights.
This document constitutes the entire agreement between Inforag Technology and clients. It supersedes prior communications, proposals, or understandings. Clear documentation ensures legal clarity and minimizes misunderstandings.
All official communication must occur through designated channels, including email, support portals, or contract-specified mediums. Clients should avoid informal channels to maintain proper documentation and traceability.
By engaging services, clients acknowledge having read, understood, and agreed to all 100 points outlined in this document. This acknowledgment ensures mutual understanding, transparency, and professional collaboration, forming the basis of a trusted client-company relationship.